Return request
Enter your order information and send us a return request. Our customer care will contact you as soon as possible.
The customer has the right to withdraw from the contract free of charge and without specifying the reason within the term of 14 working days by simply informing us of the revocation of the contract. If you were kind enough to tell us the reason for the return, this would help us to improve our service.
How to return a product
- 1Packaging of items
You will receive the label by email. Place the packed items in a box; stick the label on the outside of the package and close it, ensuring that it is properly sealed.
- 2Shipping items
Choose how you would like to return the product: deliver it to a UPS collection point. Or schedule a pickup at your home by calling 02 30 30 39. We will cover the costs. Only the first return is free of charge.
- 3Refund
As soon as the return has been arrived and verified in our warehouse, a refund or a new product will be issued in exchange.