Terms of Use and General Conditions of Sale

1 October 2025 edition

 

The website www.uynsports.com (“Website”) is owned by TRERE' INNOVATION SRL Unipersonale (“Owner” or “Seller”), with registered office at Via Modena 18 - 46041 - Asola (MN), Italy, VAT no. 01661460202; REA (Italian Economic and Administrative Index) no.: MN-173434 Share capital: €2,700,000.00.

 

 

Any information, support, request or complaint can be forwarded to Customer Service:

  • Through the Contact us section
  • By telephone on: +39 0376 718611
  • Via the chat available on the website

 

Terms of use of our Website

 

  1. USE OF THE WEBSITE

 

By using the Website and/or placing orders through it, the user agrees:

 

  • To use the website for lawful activities only;
  • To not place false or fraudulent orders; where there are plausible reasons to believe that the orders are of this nature, the Owner reserves the right to cancel the order and inform the competent authorities;
  • To provide their email address, postal address and/or other contact information accurately and truthfully. Likewise, the user consents to the use of this information to execute the order (Privacy Policy).

 

If the information is not provided in full, it will not be possible to process the user’s order.

 

By placing an order through this Website, the user confirms that they are over the age of 16.

 

The Owner is not responsible for any inconvenience or damage resulting from the use of the Internet, including interruption to service, external intrusions or the presence of viruses, or any other incident of force majeure.

 

  1. INDUSTRIAL AND INTELLECTUAL PROPERTY

 

The Website domain name is the property of the Owner. The Website and its elements are the exclusive property of the Owner and/or the respective holders of the intellectual property rights and/or copyright thereof.

The entirety of the Website, and its individual elements (photographs, texts, videos, logos, etc.), as well as these legal documents, constitute intellectual works protected by the Industrial Property Code and the Copyright Law. Any total or partial reproduction, download, modification or use of the trademark, videos, logo or any other element present on this Website, for any reason and on any medium, is strictly prohibited without the prior written consent of the Site Owner or the respective holders.

 

General Conditions of Sale

PREAMBLE

 

These general conditions of sale (hereinafter "General Conditions of Sale") govern the contractual relationship between the Owner and the Customer, concerning the purchase of items marketed by the Owner through the Website, and are made available to users in a way that allows them to store and reproduce them.

The premises and Terms of Use of our Website are an integral part of these General Conditions of Sale.

Please read them carefully and print them and/or save them on another accessible, durable medium. Please also carefully consult the Privacy Policy and the Cookie Policy.

The Owner undertakes to ensure that these documents are always accessible and up to date. They may be modified or updated at any time by the Owner, and the user undertakes to read them before placing each order.

 

  1. DEFINITIONS

1.1. The term “Contract” refers to the distance sales agreement, i.e. the legal transaction whose object is the tangible movable goods marketed by the Website, carried out remotely between the Owner and an end user, within the framework of a distance selling system organised by the Owner, which exclusively uses the Internet as a distance communication technology.

The distance contract is governed by Chapter I, Title III (articles 45 et seq.) of Italian Legislative Decree no. 206 of 6 September 2005 (“Consumer Code”), when it involves a consumer, and by Legislative Decree no. 70 of 9 April 2003, which contains the rules on e-commerce.

 

1.2. The term "Customer" refers to the consumer as a natural person, who is at least 16 years and who places an order for purposes outside of any entrepreneurial, commercial, artisan or professional activity that they may carry out.

The Owner reserves the right to not process orders received from users who cannot be defined as "Customers".

 

1.3. The term “Order” refers to the purchase proposal that the user sends to the Website Owner, completing the order procedure described.

 

1.4. The term “Products” refers to the tangible movable goods sold on this Website.

  1. SERVICE AVAILABILITY

2.1. The Owner reserves the right, in any case, to not accept orders, from whomever they may come, that appear anomalous in relation to the quantity or frequency of purchases made on the Website. The Owner also reserves the right to not accept orders from a) users with whom there is an ongoing legal dispute; b) users involved in credit card fraud; c) users who have provided identifying information that later turns out to be false, incomplete or inaccurate. 

  1. SCOPE

3.1. These General Conditions of Sale apply to all sales made by the Seller on the Website. The applicable General Conditions of Sale are those in force on the date the purchase order is sent.

 

3.2. These General Conditions of Sale do not govern the sale of products or the provision of services by third parties who use direct links to the Website through banners or other hypertext/links. The Owner does not carry out any type of checks/monitoring of the websites accessible via these links. Therefore, under no circumstances shall the Owner be held responsible for the goods or services promised by third parties or for the execution of transactions between the Website's customers and third parties.

 

3.3. These General Conditions of Sale may be modified at any time. Any changes and/or new conditions will be effective from the moment they are published in the “General Conditions of Sale” section of the Website. For this reason, users are invited to consult the most up-to-date version of the General Conditions of Sale before placing an order. The General Conditions of Sale applied are those in force on the date the purchase order is sent. The user is required to carefully read the most up-to-date version of these General Conditions of Sale, which they are permitted to store, reproduce and print on a durable medium, as well as all other information provided, before and during the purchase process.

 

  1. ORDER SUBMISSION AND CONTRACT CONCLUSION PROCEDURE

4.1. In compliance with the provisions of Legislative Decree no. 70 of 9 April 2003, which contains provisions on e-commerce, the Seller informs the user that the purchase process will take place as follows:

  • Order submission: to send the order, the user must complete the order form in electronic format and send it to the Seller electronically, following the instructions that will appear from time to time on the Website. The procedure can always be corrected, modified and cancelled, up until the moment the order is sent;
  • Order summary: before submitting the order, the user will be able to identify and correct any possible errors that may have occurred while completing the fields and carefully read these General Conditions of Sale, which the user can print a copy of using the print option in their browser, to keep a copy for personal use;
  • Conclusion of the Contract: The Contract is considered concluded when the order form reaches the Seller's server and the information relating to the order has been preliminarily verified as correct;
  • Order Confirmation: After placing the order, the user will receive an email confirming receipt of the order by the Owner (the “Order Confirmation”) at the email address provided during registration. The Customer undertakes to verify the correctness of the data contained therein and to promptly communicate any corrections to the Seller via the appropriate contact form available on the Website.
  • Invoice submission: the Seller, upon the request of a European Customer, will send a courtesy copy of the invoice. If the Customer is resident outside the European Union, a copy of the invoice will be automatically sent;
  • Order cancellation: The Seller may cancel the order in the cases referred to in point 4.3. and in cases where the Customer fails to pay the amounts due for the product and shipping costs, as specified in more detail below.

4.2. By placing an order, the Customer declares that they have read all the information provided to them during the purchase process and declares that they fully accept these General Conditions of Sale. By submitting the order, the Customer expressly acknowledges that this implies the obligation to pay the price and other amounts due pursuant to these General Conditions of Sale and that the order cannot be modified or cancelled.

4.3. Orders are subject to acceptance by the Seller, who reserves the right, at its sole discretion, to refuse the order, in cases where:

  1. a) The order cannot be fulfilled due to an error in the information provided by the Customer when placing the order (e.g. payment card, expiry date, etc.); incorrect billing address; incomplete or incorrect delivery address; misleading information;
  2. b) An error occurred on the Website: for example, an error relating to the price or description of the product;
  3. c) An error occurred relating to the availability of the product.

 

4.4. The purchase agreement will be considered terminated in the event of non-payment, even partial, of the price of the products, shipping costs, if applicable, and any other additional costs, as a result of the order ("Total Amount Due"). In the event that the Total Amount Due is not paid or the successful payment is not confirmed, the purchase agreement will be deemed legally terminated pursuant to and for the purposes of art. 1456 of the Italian Civil Code. The Customer will be notified of this termination and the consequent cancellation of the order.

4.5. Pursuant to article 12 of Legislative Decree 70 of 2003, the Owner informs the Customer that each order submitted is stored in digital or paper format at its headquarters, in accordance with confidentiality and security criteria. The Customer may request a copy from the Seller at any time.

  1. PRODUCTS AND THEIR AVAILABILITY

5.1. The Products on sale through the Website are described in the relevant information sheets (“Product Sheet”), which illustrate their main characteristics. Please note that the images and descriptions included in the Product Sheet may not be perfectly representative of the products, which may differ in colour or size. The Owner undertakes to ensure that the products are represented as accurately as possible.

5.2. There are no quantity limits for purchasing the same product in a single order, unless otherwise specifically indicated for certain products, such as those from special collaborations or limited editions. In such cases, any limitations will be clearly indicated in the Product Sheet. In any case, the Seller reserves the right to cancel orders that suggest anomalies or fraudulent behaviour, even with reference to the quantity of products purchased, in order to protect the proper functioning of the Website and the regularity of transactions.

5.3. All Product orders are subject to availability. Product availability refers to the moment in which the Customer consults the product sheets, which must be considered indicative because the Site can be visited simultaneously by multiple users, and it may be that multiple users place an order for the same product at the same time. Therefore, the Site's IT system could mark a product as available when it is actually unavailable as it has been sold to others before the order is confirmed. In such cases, the Seller cannot be held liable for the unavailability of one or more products.

5.4. The Seller cannot be held responsible for the temporary or permanent unavailability of one or more products. In the event of unavailability of the requested products, the Customer will be informed via email.
The Customer can decide:
a) if restocking is possible, to accept an extension of the delivery terms, offered by the Seller, with an indication of the new delivery timeframe;
b) if only some of the purchased products are available, to accept delivery of only the available products, obtaining a refund for the unavailable products;
c) in the event of total unavailability, to request cancellation of the order, with a consequent refund of any amounts already paid.
In any case, the Customer may also accept a discount voucher to be used for purchases on the Website, under the terms, methods and any limitations that will be communicated by the Seller.

  1. PAYMENTS

6.1. The Customer undertakes to pay the price of the Products purchased in line with the timeframes and methods indicated in these General Conditions of Sale. All payments by the Customer may only be made using one of the methods indicated in the footer of the Website and described below.

6.2. Credit cards via Shopify Payments. Credit and debit cards from the following international networks are accepted: VISA, MASTERCARD, AMERICAN EXPRESS, UNION PAY (in Japan). If, for any reason, it is not possible to charge the amount due, the sales process will be automatically cancelled and the sale will be terminated pursuant to art. 1456 of the Italian Civil Code. The Customer will be informed via email. The charge will be made when the order is sent. Credit card data is encrypted and transmitted directly to the payment manager without passing through the servers used by the Seller. 

6.3. Digital Wallet and PayPal. Payments are accepted via Digital Wallets such as PayPal, Apple Pay, Google Pay, Shop Pay, iDeal (in the Netherlands), Bancontact (in Belgium). If the user chooses digital wallets as a payment method, they will be redirected to the relevant website where they will make the payment according to the procedure provided and governed therein. These services use the latest and most up-to-date SSL security and data encryption protocols. Sensitive data (credit card number, expiry date and cryptogram) are never stored by the Website, nor do they ever come into the possession of the Owner.

6.4. Instalment payment system. The Platform offers the option to use instalment payments via the Klarna (Klarna Bank AB) and Scalapay (Scalapay S.r.l.) services. These services enable payment in monthly instalments. By choosing one of these payment methods, the Customer may be redirected to the website of the relevant service provider, where they will make the payment according to the procedure provided and governed therein. The instalment payment service is offered exclusively by Klarna Bank AB or Scalapay S.r.l.; therefore, the Seller is not responsible for suppliers' refusal to accept instalment payments, nor does it intervene in any way in the evaluation or decision regarding the recognition of this option. For further information, the Customer may consult the websites of Klarna Bank AB and Scalapay S.r.l..

6.5. In the event of contractual termination and, in any case, of a refund, unless otherwise agreed, the Seller will refund the Customer the amount due using the same payment method used for the purchase. In the event of the use of PayPal or other Digital Wallets, once the credit order has been sent to the Customer's PayPal account, the Seller cannot be held responsible for any delays or omissions in crediting the refund. To contest such delays, the Customer must contact PayPal or the credit card company or the relevant digital wallet service used for payment directly.

6.6. To ensure payment security, payment services use the latest and most up-to-date SSL security and data encryption protocols. For the same payment security purpose, pursuant to Directive (EU) 2015/2366 (Payment Services Directive 2 or 'PSD2'), for payments exceeding a total of EUR 30, Payment Services may require the user to authenticate themselves using devices and procedures that ensure Strong Customer Authentication. To this end, you may be asked to authenticate yourself using mobile devices or other tools required by the Payment Services. Failure to complete the procedure described above may make it impossible to complete the purchase on the Website.

  1. GIFT CARDS AND PROMO CODES

7.1. Gift Card. The digital Gift Card is a prepaid card in digital format with an amount selectable from the predefined amounts available on the Website, which can be used for one or more purchases. There is no physical version of the Gift Card available.

7.2. During checkout, it is possible to enter a personalised message that will be emailed to the recipient along with the Gift Card. The Customer can also choose the date the email will be sent to the recipient. After checkout, the Customer will receive an order confirmation via email within 60 minutes, even if the charge is made immediately. The Gift Card will be sent via email to the designated recipient; please also check your “spam” or “promotions” folders. Digital Gift Cards are never sent in physical format.

7.3. To use the digital Gift Card, simply enter the code in the appropriate field during the checkout process. If the Gift Card amount does not cover the entire value of the order, the Customer can complete the purchase with an alternative payment method. Whereas if the value of the Gift Card exceeds the order total, the remaining balance will remain available for future purchases. Gift Cards are only valid on the website corresponding to the currency of purchase and cannot be used in physical stores.
The Gift Card balance is automatically updated after each use. To check the remaining balance, contact Customer Service.

7.4. Digital Gift Cards are non-refundable, cannot be returned or exchanged for cash and cannot be transferred to another recipient. If the code is lost or stolen, it will not be possible to issue a new Gift Card as a replacement.
The digital Gift Card is valid for 12 months from the date of purchase. Any remaining unused amounts at the expiry date will no longer be available or refundable.
It is not possible to purchase a digital Gift Card using the balance from another Gift Card.
In the event of a return of an order paid for using a digital Gift Card, the corresponding amount will be credited back to the same Gift Card used for the purchase. Any amounts paid using other payment methods will be refunded via the original method used.

7.5. Promo Codes. The Website may make promotional codes available to Customers, which can be used during the online purchase process. Promotional codes can be reserved for customers for various reasons, including promotional campaigns during certain limited periods, one-time initiatives, seasonal events, newsletter subscriptions, promotions dedicated to certain customer groups, or for special occasions such as birthdays.

7.6. To use a promotional code, the Customer must enter it in the appropriate field during the checkout process and click “Apply”. If the code is valid, the discount will be automatically applied to the total amount due. The promo code can only be entered during the checkout process. If the Customer forgets to apply the promotional code, it will not be possible to add it later to the order already successfully processed.

  1. 8. PRICES

8.1. The sales prices displayed on the Website are to be understood as being in the currency indicated in the purchase process and inclusive of all other taxes (excluding customs duties). The price applied to the contractual relationship between the Seller and the Customer will be the price in force at the time of the order and indicated in the Order Confirmation, without considering any price increases or decreases, including those due to promotions, that may occur subsequently.

8.2. In the event that the price of a product is discounted and the discount percentage and the full price are indicated on the Website, this indication will refer to the lowest price applied in the last 30 days. 

 

  1. DELIVERY TIMES AND COSTS

9.1. Delivery costs are the responsibility of the Customer and are calculated at the end of the purchase process, after choosing the delivery method and before making the payment, as they vary based on the delivery area.
For shipments to non-EU countries, import duties and taxes are the Customer’s responsibility. For more information on the conditions applied, please consult this page.

9.2. The products will only be shipped after confirmation has been received of the successful payment of the Total Amount Due by the Customer and will be managed by a designated courier. The purchase agreement will be terminated pursuant to art. 1456 of the Italian Civil Code, without prejudice to the right to compensation for damages, in the event of non-payment of the Total Amount Due. Unless otherwise agreed in writing, the order will be cancelled accordingly.

9.3. The Customer will be informed via a confirmation email that the order is being shipped (the “Shipping Confirmation”).

9.4. Delivery times are those indicated in the order summary, before the user submits the order, and in the Order Confirmation and Shipping Confirmation emails and, in any case, within thirty (30) days of the conclusion of the contract. In the event that no specific deadline is indicated, delivery will take place within thirty (30) days of the conclusion of the contract. Saturdays and bank holidays are excluded. If the recipient is absent at the indicated address, the courier will contact the recipient by telephone or send a notification email and attempt a new delivery.

9.5. Delivery not possible. If delivery is not possible due to the recipient's absence, the order will be held and you the Customer will be left a notice specifying the location of the order and how to arrange a new delivery. In the event that it is not possible to make the delivery within the timeframe, we will assume that the Customer intends to terminate the contract. Therefore, the order will be cancelled pursuant to art. 1456 of the Italian Civil Code and all amounts, including delivery costs (excluding any additional costs resulting from the choice of a delivery method other than the standard method offered by us) will be refunded to the Customer without undue delay and, in any case, within 14 days of the date of termination of the Contract.

The costs of returning the order resulting from the termination of the contract will remain at the Customer’s expense.

9.6. Delivery delays. In the event that the purchased product is not delivered or is delivered later than the indicated delivery times, the Customer, pursuant to art. 61 of the Consumer Code, invites the Seller to make the delivery within an additional period appropriate to the circumstances ("Additional Period pursuant to art. 61, paragraph 3 of the Consumer Code"). If the additional period thus granted expires without the products being delivered, the Customer is entitled to terminate the contract, without prejudice to the right to compensation for damages ("Termination of contract pursuant to art. 61, paragraph 3 of the Consumer Code").

9.7. The delivery obligation is fulfilled with the transfer of material availability or control of the products to the Customer or to third parties designated by the Customer. It is the Customer's responsibility to check the condition of the product delivered to them. The risk of loss or damage to the products, for reasons not attributable to the Seller, is transferred to the Customer when the Customer, or a third party designated by the Customer, other than the courier, physically takes possession of the product.

9.8. Receipt of goods. The Customer is advised to check, at the time of delivery: the number of packages, the number of products received, that the packaging is intact and unaltered, including the sealing materials, and is invited, in their own interest, to report any anomalies to the Courier, accepting the package with specific reservation, indicating the reason for the reservation (for example: FOR SUSPECTED TAMPERING: if the package appears to be open or not perfectly closed; FOR IMPROPER HANDLING: if it is not delivered with care or diligence by the courier; FOR VISUALLY DAMAGED PACKAGE: if the package shows visible damage or is visibly altered). This will allow the Customer to take action against the Courier for loss or damage to the products.
Any reports of hidden damage or anomalies must be reported to the Seller within 7 calendar days of delivery, to Customer Service via the appropriate contact form available on the Website.

 

  1. RIGHT OF WITHDRAWAL

10.1. Customers who qualify as a consumer pursuant to art. 3, paragraph I, letter a) of the Consumer Code, have the right to withdraw from the contractual relationship with the Seller, without specifying the reason and without incurring costs other than those described in point 9.5. The right of withdrawal can be exercised within the withdrawal period.

10.2. The withdrawal period (“Withdrawal Period”) expires after 14 days:

  1. a) From the day on which the consumer or a third party, other than the courier and designated by the consumer, acquires physical possession of the goods, or;
  2. b) in the case of an order with multiple products that are delivered separately, from the day on which the consumer or a third party, other than the courier and designated by the consumer, acquires physical possession of the last product;
  3. c) in the case of delivery of a product consisting of multiple batches or pieces, from the day on which the consumer or a third party, other than the courier and designated by the consumer, acquires physical possession of the last batch or piece.
    The Customer has exercised the right of withdrawal within the Withdrawal Period if the communication relating to the exercise of the aforementioned right is sent before the expiry of the Withdrawal Period.

10.3. How to exercise the right of withdrawal. To exercise the right of withdrawal, the Customer must inform the Seller of their decision to withdraw before the expiry of the Withdrawal Period. For this purpose, the Customer can use the dedicated page provided.

 

10.4. Return costs.

Customers who have exercised the right of withdrawal are required to return the Product to the Seller, using the courier proposed by the Seller.

Return methods:
Once the return has been requested, the Customer will receive the shipping label via email;
The items must be carefully packaged inside a box, to which the received label must be applied. The package must be securely closed and sealed.
The Customer may:

  • Deliver to a collection point of the courier specified on the label.
  • Arrange a home collection by contacting the customer service of the courier indicated on the label.

 

Return costs:
Returns are only free in certain countries and only for the first return. In other countries, fixed costs may be applied as a return fee, which will be deducted from the refund amount. For more information on the conditions applied, please consult this page.

 

Refund or replacement:
As soon as the return is received and verified at the Seller's warehouse, a refund of the amount paid will be issued or, at the Customer's request, a new replacement product will be sent.

 

The product must be returned without undue delay and in any case within fourteen days of the date on which the Customer communicated their decision to withdraw from the contract. The deadline is considered to have been met if the Customer returns the goods before the fourteen calendar day period expires.

Customers exercising the right of withdrawal are responsible for any decrease in the value of the products resulting from handling of the products other than that necessary to establish their nature, characteristics and working order. The Product must, however, be stored, handled and inspected with normal diligence and returned intact, complete in all its parts, in perfect working order, accompanied by all accessories and information sheets, original tags and labels, where present, still attached, suitable for the use for which it is intended and free from signs of wear or dirt. The right of withdrawal cannot be exercised for only some parts of the product (e.g. accessories).

 

 

10.5. Refunds. In the event of withdrawal, the Seller will refund the Customer the Total Amount Due, including shipping costs, if incurred by the Customer, with the exception of any additional costs resulting from the Customer's choice of a delivery type other than the least expensive type of standard delivery offered by us. The Seller will refund the amount without undue delay and in any case within fourteen calendar days of the day on which the Seller is informed of the Customer's decision to withdraw from the contract. The Seller will refund the Total Amount Due using the same payment method used by the Customer when placing the order, unless the Customer has expressly agreed otherwise and provided that the Customer does not have to bear any costs as a consequence of the refund. The Seller may withhold the refund until it has received the goods or until the Customer has demonstrated that they have returned the goods, whichever is earlier.

In the event that the Customer exercises the right of withdrawal for only some of the products in an order containing multiple products, the refund of the shipping costs initially incurred will be proportional to the cost of each product. In any case, the refund can never exceed the amount actually paid by the user.

 

10.6. Non-compliant exercise of the right of withdrawal. If the right of withdrawal is not exercised in accordance with the law, it will not result in termination of the contract and, therefore, will not entitle the Customer to a refund. The Seller will notify the Customer of this within 10 working days of receiving the Product, rejecting the withdrawal request. The Product, if already received by the Seller, will remain at the Seller's disposal for collection by the Customer, which must be carried out at the Customer's expense and responsibility.

 

10.7. Decrease in value of the returned Product. In the event of a decrease in the value of the Product due to handling of the products other than that necessary to establish their nature, characteristics and working order, the amount to be refunded will be reduced by an amount equal to the decrease in value. The Customer will be informed by the Seller within 14 working days of receipt of the product. In the event that the refund has already been made, the Seller will provide the bank details for the payment due from the Customer due to the decrease in the value of the Product.

 

10.8. Exclusion of the right of withdrawal. The right of withdrawal is excluded in the case of bespoke or clearly personalised products (Consumer Code art. 59, letter c).

 

  1. LEGAL GUARANTEE

10.1. The products sold on the Site are covered by the Legal Guarantee of Conformity pursuant to Articles 129 et seq. of the Consumer Code, which is reserved for consumers pursuant to article 3, paragraph I, letter a) of the Consumer Code. The Legal Guarantee of Conformity applies when the non-conformity occurs within 2 years of delivery of the product (“Warranty Period”). To benefit from the warranty, the Customer must keep the invoice (or delivery note) that they receive with the products purchased.

10.2. Warranty exclusions. The following are excluded from the scope of the Legal Guarantee:

  • Any defects caused by modifications made to the product by the Customer or by third parties on their behalf;
  • Accidental events or those under the Customer's responsibility;
  • Factors outside of normal use of the product;
  • Defects of which the Customer has already been made aware.

 

10.3. Consumer remedies. In the event of non-conformity, the Customer has the right to obtain the remedies provided for by articles 132 et seq. of the Consumer Code.

 

10.4. Request for warranty support. In the event of non-conformity, the Customer, within the Warranty Period, may request warranty support through the appropriate contact form available on the Site.

 

10.5. Shipping of products under warranty. Only after having obtained the authorisation number from the Seller, the product for which the non-conformity is reported must be sent to the Seller, who will bear the return costs or will appoint its own courier to collect the goods at the following address if Shipping takes place from outside the United States:

Trerè Innovation Logistic Center

Via Parma 45 bis

46041 Asola (MN) - Italy

+39 0376 718611

 

If shipping from the United States, the Product must be shipped to:

 

Pattern Design Unlimited, Inc

c/o Anthony

550 West Rt. 897

Reinholds PA 17569

+1 7173360500

 

10.6. Lifetime warranty for UYN socks and UYN BIOTECH products. It is possible to activate the lifetime warranty exclusively for all UYN socks and for products from the UYN BIOTECH line by registering the purchase using the form available at this page. If the Customer has not registered, the standard 2-year warranty provided for by the Consumer Code will apply to the products.

The lifetime warranty does not apply to items other than those listed above.

 

 

  1. REVIEWS

11.1. The Website offers Customers who have purchased one of the Products the opportunity to leave a review to report their experience. Reviews are a useful tool for both Customers and the Website: Customers can gain insights into the use or quality of a specific Product, while the Website can use reviews to continue to improve.

11.2. To ensure that the reviews published on the Website come from actual Customers and therefore that the relevant legislation (Directive 2161/2019) is respected, Klaviyo Reviews is used, a service provided by Klaviyo, Inc., through which Customers are given the opportunity to review the Products offered on the Website.

 

  1. PRIVACY AND COOKIE POLICY

 

12.1. For information on the processing of personal data carried out by the Site, please read the Privacy Policy.

 

12.2. For information on cookies, i.e. small text files that allow us to store information on visitors' preferences to improve the functionality of the Website, to simplify navigation by automating processes and to analyse site use, please read the Cookie Policy.

 

  1. FORTUITOUS EVENT OR FORCE MAJEURE

13.1 The Seller declines all responsibility for any failure to fulfil its contractual obligations in the event of a fortuitous event or force majeure.

 

  1. INTEGRALITY

14.1 These General Conditions of Sale consist of all the clauses that comprise them.

14.2 If one or more of the provisions of these General Conditions of Sale are considered invalid or declared as such pursuant to law or following a decision by a body with jurisdiction, the other provisions will continue to have full force and effect.

 

  1. INDEMNIFICATION

The user undertakes to use the Website and the Products purchased on the Website exclusively in compliance with these General Conditions of Sale, for lawful purposes and in any case without infringing the rights of the Owner and/or third parties. The user undertakes to indemnify the Owner, its employees or collaborators against any claims for damages or demands made by third parties for acts or omissions by the user carried out during their interaction with the Website or in relation to purchases of products on the Website.

  1. APPLICABLE LAW AND JURISDICTION, ALTERNATIVE DISPUTE RESOLUTION

16.1. All contractual relationships between the parties and these General Conditions of Sale are governed by Italian law.

16.2 For any dispute relating to the application, interpretation and execution of these General Conditions of Sale, the court of the place where the consumer has residence or has elected domicile shall have jurisdiction. In the case of professional users, any dispute relating to the application, interpretation and execution of these General Conditions of Sale will be subject to the jurisdiction of the Court of Mantua.

16.3. The Owner does not belong to a specific ADR or Alternative Dispute Resolution body pursuant to articles 141 bis et seq. of the Consumer Code.

16.4. The consumer user retains the right to bring any dispute arising from these General Conditions of Sale before the competent ordinary court, as well as the possibility, where the conditions exist, of initiating an out-of-court resolution of disputes relating to consumer relationships by resorting to the procedures set out in Part V, Title II- bis of the Consumer Code.

16.5. Furthermore, users residing in a European Union member state other than Italy may, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, access the European procedure established for small claims disputes by Council Regulation (EC) No. 861/2007 of 11 July 2007, provided that the value of the dispute, excluding interest, fees and costs, does not exceed EUR 2,000.00. The regulation can be found at www.eur-lex.europa.eu .

  1. CUSTOMER SERVICE AND COMPLAINTS

To obtain information, send communications, request assistance or submit complaints, the User can contact Customer Service at the contact details in the header.

The Seller will respond to complaints as soon as possible and in any case within 30 working days of receiving them.